Dear Lorna

A daily advice column for navigating difference at work. Real workplace scenarios, reflection questions, and practical strategies — delivered to your inbox every weekday. Free.

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Every Issue Includes

What to Expect Each Day

A Scenario

A short, real-world workplace or community situation to read and consider.

Reflection Prompts

Questions to help you notice what’s really happening beneath the surface.

Communication Guidance

Practical language and approaches you can use right away.

One Key Takeaway

A single insight to carry into your day.

World Cup Edition · June 14 – July 4, 2026

Is Your Team Ready?

As Philadelphia welcomes visitors from more than 100 countries during the 2026 World Cup, this special edition explores practical scenarios for workplace, community, and visitor interaction.

Week 1

Understanding Before Responding

Recognizing cues, perspectives, and assumptions.

Week 2

Meeting People Where They Are

Adapting communication styles effectively.

Week 3

Emotional Signals and Reactions

Staying present and intentional.

Week 4

Flexibility and Adaptability

Responding thoughtfully to changing situations.

Week 5

Public Interaction and Visitor Engagement

Building trust and positive interaction.

Week 6

Creating Win-Win Interactions

Bringing your best to every encounter.